Temporary IP Whitelisting (90 min)

• If a legit donor is being blocked in error, you can now whitelist their IP for 90 minutes right from the Risk Assessment panel. Perfect for urgent fixes—no more lost gifts over a false flag.

Temporary IP Blacklisting (24 hr)

• Spot suspicious activity that slipped through? You can now blacklist the IP for 24 hours with a single click—no need for permanent bans that could block real donors later.

  Clearer Decline Messaging

• When a donor gets blocked, they now see a kind, clear message explaining what happened—and alternate payment options like Apple Pay, Google Pay, or PayPal if available.

🛒 Better Abandoned Cart Visibility

• We’ve also added status details in the abandoned cart tab so you can easily troubleshoot and recover incomplete gifts.

Also the following KBs have been created and updated to allow you to navigate these updates:

Contributions and Fraud - https://help.givecloud.com/en/articles/12386624-contributions-and-fraud Security Measures for Carding Bots & Preventing Fraud - https://help.givecloud.com/en/articles/3508435-security-measures-for-carding-bots-preventing-fraud

The Fundraising Promotion Toolkit helps you engage visitors instantly and persistently — no coding needed — by using first-visit giving prompts, banner calls to action, and live donor activity notifications.

Key Features:

• First-Visit Redirect — Automatically open your donation form the first time someone visits your site.

• Sticky Banner Appeal — Display a fixed call-to-action banner that links to your Giving Experience.

• Social Proof Notifications — Show real-time donor activity site-wide, respecting privacy settings.

• Customizable — set dates, text, language preferences, and donation links.

Learn more about the Fundraising Promotion Toolkit: https://help.givecloud.com/en/articles/12501335-fundraising-promotion-toolkit

Now you can guide donors to exactly what they need—right from your Giving Experiences or Peer-to-Peer pages.

Add a single link or a dropdown menu with up to 10 links beneath your form description. Perfect for things like:

• Stock or crypto giving

• Tribute or check donations

• FAQs or contact pages

Custom links appear on both desktop and mobile, giving your supporters more choice—without disrupting the moment of generosity.

Learn more: https://help.givecloud.com/en/articles/10275748-ge-layout

Giving just got more personal.

Supporters can now leave Special Notes and Emoji Reactions after donating—bringing more heart and humanity to your Giving Experience and Peer-to-Peer fundraisers.

• Special Notes let donors share a message—either publicly (on social proof and honor rolls) or privately for your team.

• Emoji Reactions (like hearts, claps, or stars) add energy and joy to your donor wall.

This small touch goes a long way in making every gift feel celebrated and seen.

Learn more: https://help.givecloud.com/en/articles/10275917-ge-customize-experience

We’re making it easier for donors to get everything they need in one place.

When a supporter gives through a Giving Experience, their PDF tax receipt is now attached directly to their confirmation email.

What’s new?

• No more separate tax receipt emails

• Donors receive their confirmation and receipt together

Why it matters:

• Fewer emails for your donors

• Everything they need, right where they expect it

• No action required from you

This update is part of our ongoing effort to make every Giving Experience feel more thoughtful and connected—for both you and your supporters.

Learn more here https://help.givecloud.com/en/articles/10292117-ge-email-tax-receipt

NOTE: This change applies only to Giving Experience forms. Classic forms remain unchanged (for now!).

Now live — you can display both the total gift amount and the Fair Market Value (FMV) on donation tax receipts.

Whether a donor received merch, event access, or any kind of perk, this update helps:

• Increase transparency with donors

• Meet compliance with CRA/IRS standards

• Simplify year-end reconciliation for your team

-Enable this under Tax Receipt Settings with just one toggle:

• “Include total gift amount and FMV in donation(s) summary”

Learn more about this and Tax Receipt settings in https://help.givecloud.com/en/articles/10126665-how-to-set-up-tax-receipts

You can now customize how each item appears in the tax receipt summary — whether it’s a ticket, symbolic gift, or membership.

In both Classic donation items and Giving Experiences, choose to:

• Use a custom label

• Pull from Fund/GL

• Or leave it as the default

This gives you more control, clearer receipts for your donors, and a smoother experience at tax time.

Because even the receipt should reflect the heart behind the gift.

Available now under each item’s Tax Receipt settings. Learn more here https://help.givecloud.com/en/articles/12358200-how-to-customize-line-item-labels-in-the-tax-receipt-summary

We’ve redesigned how you access reports in Givecloud to make things simpler, more consistent, and easier to navigate.

What's new:

• Instead of a dropdown list of reports in the menu, you’ll now land on a clean Reports Home screen.

• All reports—Tax Receipts, Tributes, Referral Sources, Event Check-ins, Payments, Refunds, and more—are organized here in one place.

Learn More about the new Reports Home screen here https://help.givecloud.com/en/articles/12384878-reports

We’ve refreshed the Contributions admin experience with a cleaner layout, intuitive navigation, and helpful visual cues—so it’s faster and easier to manage the donations that keep your mission moving.

Whats New:

• Tabbed Navigation - contributions are organized into intuitive tabs across the top for easy navigation.

• Improved visibility on Risk Warnings + Status Indicators - easily view contributions that have been blocked or flagged with clear indicators into why they were stopped. Fraud risk, payment failures, and abandoned donations now show up clearly in their own tabs and columns.

• Richer Contribution Info - Supporter avatars, payment details, recurring icons, contribution items, and statuses—all surfaced at a glance.

Learn More about the new Contribution Admin Experience here https://help.givecloud.com/en/articles/12386624-contributions

We’ve updated the Recurring Plans Admin view—bringing cleaner design, tabbed navigation, richer payment info, and clearer statuses.

What's New:

• Tabbed Navigation - easily switch between Active, Retrying, Suspended, and Archived plans—so you can focus on what needs your attention most.

• Expanded Statuses - Meet the new Retrying status for better visibility into failed payment attempts and recovery efforts.

• Future Payment Visibility - View your upcoming collections—giving you better foresight.

Learn More about the new Recurring Plan Admin Experience here https://help.givecloud.com/en/articles/12383739-recurring-plans

Help your donors — and your team — stay tax-compliant with ease. Smart IRS-compliant language is now supported directly in your receipt templates.

Highlights:

[[tax_receipt_irs_fmv]] — Automatically outputs IRS-required goods & services statement based on FMV.

[[tax_receipt_irs_tax_exempt]] — Outputs your 501(c)(3) tax-exempt statement if your org has a charity number.

Included by default in automatic receipt templates.

Custom receipt users can manually add these tags anywhere in their template layout.

Only displays for U.S.-based organizations (based on country in org profile).

🛠 No action needed for automatic receipt users. Learn more here ➜ https://help.givecloud.com/en/articles/12355932-u-s-tax-receipt-compliance-irs-footer-merge-tags

Stay on top of donor activity with automatic email alerts when supporters update their recurring donations in the Donor Portal

What it Does

• Sends an email notification whenever a supporter changes their recurring plan

• Covers updates to donation amount, frequency, or payment details

• Works for changes made in the Donor Portal or other supported channels

What You’ll See

An email notification each time a supporter updates their recurring plan

For setup instructions, check out the KB article >> https://help.givecloud.com/en/articles/12323902-recurring-plan-change-notifications

With the new Recurring Plan Auto-Retry setting, your organization has more control over how Givecloud handles failed recurring payments.

• Automatically retry failed recurring payments

• Choose how many retry attempts to make

• Set the number of days between each attempt

Recover more donations with less manual work

See the KB article for setup details >> https://help.givecloud.com/en/articles/12020885-managing-failed-recurring-payments-with-auto-retry

The Issue:

• Revisions to tax receipts were being tracked correctly in Givecloud Admin. However, for non-Canadian organizations, if the [[changes]] merge tag was included on a tax receipt (including Automatic Tax Receipts), the section may not have populated with the changes that were made.

What This Means:

• Donors still received their receipts, but the “changes” section may have appeared blank.

• This applied both to manually revised receipts and to Automatic Tax Receipts where the [[changes]] tag was present.

• The underlying tracking of changes in Givecloud Admin was never impacted.

Resolution:

• This issue has been fixed. Going forward, the [[changes]] merge tag will populate correctly for all organizations, including on Automatic Tax Receipts.

Next Steps for You:

• If you use the system’s Automatic Tax Receipt template, those receipts have been updated automatically and you may resend them if needed.

• If your organization has been issuing custom receipts that were originally created by copying the system template, you may need to void and re-issue those receipts to ensure the changes display properly.

• No other action is required.

At Givecloud, we believe donors deserve clarity and transparency—because delighted donors become devoted donors. Thank you for trusting us to help you steward your supporters with confidence.

We’ve made it easier to manage recurring donations!

The Recurring Plans menu item has been moved out of the Contributions sub-menu and is now available directly in the main left-hand sidebar for all plans.

Simplify your workflow and save clicks—Recurring Plans management is now just one click away, right from the main sidebar.