New Fraud Controls: Whitelist or Blacklist IPs in Real Time
Temporary IP Whitelisting (90 min)
- If a legit donor is being blocked in error, you can now whitelist their IP for 90 minutes right from the Risk Assessment panel. Perfect for urgent fixes—no more lost gifts over a false flag.
Temporary IP Blacklisting (24 hr)
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Spot suspicious activity that slipped through? You can now blacklist the IP for 24 hours with a single click—no need for permanent bans that could block real donors later.
Clearer Decline Messaging
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When a donor gets blocked, they now see a kind, clear message explaining what happened—and alternate payment options like Apple Pay, Google Pay, or PayPal if available.
🛒 Better Abandoned Cart Visibility
- We’ve also added status details in the abandoned cart tab so you can easily troubleshoot and recover incomplete gifts.
Also the following KBs have been created and updated to allow you to navigate these updates:
Contributions and Fraud - https://help.givecloud.com/en/articles/12386624-contributions-and-fraud Security Measures for Carding Bots & Preventing Fraud - https://help.givecloud.com/en/articles/3508435-security-measures-for-carding-bots-preventing-fraud