All New Improvements Bug Fixes
Jan 7

Automatic Sync Enhancements That Keep Donor Giving History Accurate

Improvement
       Mike Young

We've made subtle but powerful improvements to how tax receipt data syncs between Givecloud and DonorPerfect

What’s new:

  1. Receipt Drawer Voided and draft tax receipts are now visible in a new receipt drawer within each contribution. This gives your team full visibility into receipt history, without losing context.

  2. Voided Receipts Auto-Sync Previously, voiding a receipt in Givecloud required a manual re-sync to clear data in DonorPerfect. Now, that happens automatically—no extra steps required.

  3. Revised Receipts Auto-Sync When you revise a tax receipt (any change that creates a new version), the updated receipt number and date now sync instantly to DonorPerfect.

What this means for you:

  • No more manual resyncs

  • Fewer errors and cleaner records

  • Giving History in the Donor Portal is always accurate and up to date

Note: These improvements require auto-sync to be enabled in your DonorPerfect integration settings.

Have past receipts that need syncing? These updates apply going forward. If you have older revisions or voids that haven’t synced:

Dec 5

Customize Donor Portal Login Options

Improvement
       Mike Young

You now have full control over which login options appear on your Donor Portal.

Where to find it: Click on your Profile Icon → Organization Settings → Scroll down to Supporter Tracking (Located in the Login Options section)

Login methods you can enable or disable:

  • Username & Password

  • Magic Link

  • Facebook

  • Google

  • Microsoft

  • OpenID Connect (SSO)

This update allows you to:

  • Simplify the login experience for your supporters

  • Match your organization’s preferences or policies

  • Reduce confusion and support requests

Dec 5

OpenID Connect (OIDC) for Donor Portal Login

New
       Mike Young

You can now connect your own identity provider to Givecloud using OpenID Connect (OIDC), enabling secure single sign-on (SSO) for your supporters or internal users.

  • Authenticate users through Auth0, Okta, or a custom OIDC server

  • Enable SSO login for donor portals, member areas, or internal tools

  • Maintain full control over identity and access management

  • Ideal for organizations with internal technical expertise

Learn how to set up OIDC in Givecloud → https://help.givecloud.com/en/articles/11327250-enabling-openid-connect-for-givecloud-donor-portal

Nov 27

Update to Contributions List

Improvement
       Mike Young

We’ve made a small but mighty change to help your team work more efficiently. After some thoughtful discussion, we’ve rolled back the auto-selection of "Approved & Pending" filters in the Contributions list. Here's what we’ve done instead:

  • The “All” tab no longer includes failed transactions.

  • This means when you click into “All,” you’ll now only see approved and pending contributions — the ones you’re actively managing.

  • Want to zero in on specific statuses? You can still manually filter for approved, pending, or use the failed tab as needed.

Why this matters:

  • Less clutter = faster workflows

  • More intuitive default view

  • Improved focus on active contributions

No extra clicks. No confusion. Just the data you need, right where you expect it.

Nov 24

BCC for Giving Experience Thank You Emails

Improvement
       Mike Young

A small but meaningful update is now live: nonprofits can now add BCC recipients to Thank You Emails in Giving Experiences, giving teams more control over how acknowledgments are shared and stored.

  • Add BCC recipients to Thank You Emails sent through Giving Experiences. Useful for:

  • Archiving acknowledgments

  • Storing tax receipts

  • Keeping internal teams informed

The BCC field is optional, configurable, and easy to manage.

Located in the Visual Editor > “More Options” > Email & Tax Receipt tab.

Nov 13

Impact Giving is Now Its Own Form Type

Improvement
       Mike Young

We’ve made a small update to help you better manage and organize your Impact Giving forms.

  • Impact Giving now appears as its own form type (no longer grouped under “Giving Experience”)
  • You’ll see a new Impact Giving filter in your Fundraising List for easier navigation
  • Template switching is disabled on Impact Giving forms to keep layouts clean and consistent

No action is needed on your end — existing Impact Forms will be updated automatically.

Nov 12

Givecloud’s New Fraud Prevention System

New
       Mike Young

At Givecloud, we believe generosity should feel secure and simple — even in a world where fraud is getting smarter.

That’s why we’ve introduced a new layer of behind-the-scenes protection. This update ensures every donation is safe, intentional, and uninterrupted — just in time for the busiest giving season of the year.

With Giving Tuesday and year-end campaigns approaching, your team can move forward with confidence, knowing every gift is shielded from fraud without extra effort.

What’s New

Fraud Tab in Contributions

  • All fraud-related activity is now centralized in the Fraud tab — your team’s command center for donation security.
  • View flagged donations, risk details, OTC results, and take quick action like allowlisting or blocking — all in one place.

One-Time Code Verification (OTC)

  • Donors flagged during checkout will receive a one-time email code to confirm their gift.
  • OTC outcomes now appear clearly in the Fraud tab:

Smarter Fraud Detection

  • Givecloud automatically scores and blocks high-risk activity behind the scenes — no manual rules required.
  • Checks consider IP, billing, and behavioral patterns to reduce fraud while minimizing false flags.

IP Controls

  • Allowlist IPs for 24 hours to restore access for trusted donors
  • Block (Mark as Fraud) IPs for 24 hours to stop suspicious activity

Improved Donor Messaging

  • Blocked donors now see clear explanations and alternate payment options like Apple Pay, Google Pay, or PayPal

Security Settings Update

The following settings have been removed:

  • Require IP Consistency when attempting payments

  • Require Billing Country to Match IP Country

These checks are now automated. When triggered, OTC is used to confirm donor intent — reducing false declines without manual setup.

Learn More

One-Time Code Verification → https://help.givecloud.com/en/articles/12540894-one-time-code-verification-for-donations

Contributions and Fraud → https://help.givecloud.com/en/articles/12386624-contributions-and-fraud

Security for Carding Bots & Preventing Fraud → https://help.givecloud.com/en/articles/3508435-security-measures-for-carding-bots-preventing-fraud

Nov 5

“Limit to Homepage Only” Option for First Visit Redirect

Improvement
       Mike Young

You can now choose to trigger your First Visit Redirect only when a donor lands on your homepage.

  • Find the new toggle under Configure Website > First Visit Redirect

  • Gives you more control over when and where the redirect applies

  • Helps you welcome first-time visitors intentionally, without disrupting other journeys on your site

This update gives you more flexibility to shape the donor’s first impression — especially when your homepage plays a key role in introducing your mission.

Learn more about the Fundraising Toolkit here --> https://help.givecloud.com/en/articles/12501335-fundraising-promotion-toolkit

Nov 5

Goal Thermometer Now Available for Impact Giving

Improvement
       Mike Young

You can now add a goal thermometer to your Impact Giving experiences — helping donors see the progress they’re contributing to.

  • Easily configured in the Visual Editor, just like with standard Giving Experiences

  • Adds visual momentum and reinforces a shared sense of purpose

  • Perfect for creating urgency, celebrating milestones, and motivating donors to go the distance

Nov 3

Get Ready for Giving Tuesday

New
       Mike Young

Here’s what’s ready for you:

Giving Tuesday Templates – Beautiful, branded donation experiences ready to customize and publish.

Impact Giving – Let donors fund tangible outcomes with Giving Tuesday messaging.

Promotion Features – First-visit prompts, sticky banners, and social proof popups to drive giving.

“Get Giving Tuesday Ready” Banner – Find everything in one place, right from your flyout.

👉 See the full guide - https://help.givecloud.com/en/articles/12710604-how-to-make-the-most-of-giving-tuesday-in-givecloud

Nov 3

Bug Fix: Giving Experience Emails Now Sending as One

Bug Fix
       Mike Young

Some organizations experienced an issue where donors received two separate emails instead of one when completing a Giving Experience.

✅ This has now been resolved.

What’s fixed:

Giving Experience content is now correctly included in a single email

Prevents donor confusion and keeps the experience feeling whole

No action needed—this fix is live for all affected accounts

Read more about the feature here >> Learn more here https://help.givecloud.com/en/articles/10292117-ge-email-tax-receipt

Oct 21

Impact Giving is Live!

New
       Mike Young

Impact Giving Experiences transform your donation form into something visual, emotional, and outcome-driven.

Instead of just asking for $25, show donors what that $25 does — meals delivered, trees planted, children supported.

This is more than a new layout. It’s a whole new donor experience.

  • Built on your existing donation form
  • Swipeable, mobile-first, and emotionally powerful
  • Choose from 10,000+ preloaded icons to visually showcase your impact
  • Kickstart your setup with pre-built templates tailored to your mission — from food banks to shelters and more
  • Just in time for Giving Tuesday.

Learn how to turn it on today → https://help.givecloud.com/en/articles/12533022-impact-giving-experience

Oct 20

Auto Sync for Recurring Upsells

New
       Mike Young

Recurring upsells now automatically sync to your connected CRM — ensuring donor records and recurring plans stay accurate and up to date.

Details:

  • New recurring plans from upsells now auto-sync to DonorPerfect, Salesforce, and Raiser’s Edge NXT.

  • Works automatically (Autosync needs to be enabled for this in DonorPerfect integrations)

  • Future recurring transactions are linked correctly to the synced plan in your CRM without the need to resync manually.

No setup required — just enjoy cleaner, more complete donor data.

Oct 9

New Fraud Controls: Whitelist or Blacklist IPs in Real Time

New
       Mike Young

Temporary IP Whitelisting (90 min)

  • If a legit donor is being blocked in error, you can now whitelist their IP for 90 minutes right from the Risk Assessment panel. Perfect for urgent fixes—no more lost gifts over a false flag.

Temporary IP Blacklisting (24 hr)

  • Spot suspicious activity that slipped through? You can now blacklist the IP for 24 hours with a single click—no need for permanent bans that could block real donors later.

    Clearer Decline Messaging

  • When a donor gets blocked, they now see a kind, clear message explaining what happened—and alternate payment options like Apple Pay, Google Pay, or PayPal if available.

🛒 Better Abandoned Cart Visibility

  • We’ve also added status details in the abandoned cart tab so you can easily troubleshoot and recover incomplete gifts.

Also the following KBs have been created and updated to allow you to navigate these updates:

Contributions and Fraud - https://help.givecloud.com/en/articles/12386624-contributions-and-fraud Security Measures for Carding Bots & Preventing Fraud - https://help.givecloud.com/en/articles/3508435-security-measures-for-carding-bots-preventing-fraud

Oct 6

Fundraising Promotion Toolkit

New
       Mike Young

The Fundraising Promotion Toolkit helps you engage visitors instantly and persistently — no coding needed — by using first-visit giving prompts, banner calls to action, and live donor activity notifications.

Key Features:

  • First-Visit Redirect — Automatically open your donation form the first time someone visits your site.

  • Sticky Banner Appeal — Display a fixed call-to-action banner that links to your Giving Experience.

  • Social Proof Notifications — Show real-time donor activity site-wide, respecting privacy settings.

  • Customizable — set dates, text, language preferences, and donation links.

Learn more about the Fundraising Promotion Toolkit: https://help.givecloud.com/en/articles/12501335-fundraising-promotion-toolkit

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