Nov 26

Name Split in the Giving Experience

New
       Mike Young

Giving your supporters control over how their name is split while maintaining a simple one field approach in the Giving Experience.

First and Last Name appears as one field. Supporter enters names into field and when they click away, the fields splits into a first and last name field. Supporters can then freely edit either field if desired but experience no interruption to their flow through the fields if no changes are needed. Names are split according to NCOA guidelines. Any additional single characters are split into the first name.

Nov 25

Giving Experience Privacy and Legal

New
       Mike Young

The Giving Experience Privacy and Legal screen have been updated to include SOC2 compliance and now links to the Givecloud Trust Centre

https://trust.givecloud.com/

Sep 23

Givecloud is Officially SOC2 Compliant!

New
       Neil Lariviere

We are excited to announce that Givecloud has successfully completed its first System and Organization Controls (SOC) 2 Type II audit. A SOC 2 Type II report describes a service organization's systems, whether the design of specified controls meets the relevant trust services categories, and assesses the effectiveness of those controls over a specified period of time. Givecloud's SOC 2 Type II report did not have any noted exceptions and was therefore issued with a “clean” audit opinion from Advantage Partners.

You can now view our SOC 2 report in our Trust Center (https://trust.givecloud.com/). Please let us know if you have any questions.

Aug 29

Global DonorPerfect Sync Setting

Improvement
       Neil Lariviere

The Sync setting within the DonorPerfect integration settings is now a Global setting. Meaning, that if that toggle is turned off, no contributions will sync regardless of what the individual Giving Experience or Item setting is set to. This will give you great control over your DonorPerfect sync.

Jul 26

Say 500% more within the Fundraising Experience Thank You's!

New
       Neil Lariviere

You can now say so much more within a Fundraising Experience Thank You email. We've expanded the character count from 250 to 1500. Thank your donors for their generosity exactly how you want with this new improvement.

Jul 19

Recurring Plan Cancellation Notification!

Improvement
       Neil Lariviere

There's a new email automation available to help better communicate changes about your supporters Recurring Plans. Check it out in the Email Automation settings to not only notify your supporters that their plan has been cancelled, but also help notify your organization!

https://help.givecloud.com/en/articles/4596375-cancel-a-recurring-payment

Jun 10

Tax Receipting Just Got an UPGRADE!

Improvement
       Neil Lariviere

Now you're able to offer your donors a better experience in terms of their donations. We know "today only" donors are expecting a tax receipt right after giving, and recurring donors don't want to see the receipt until the end of the year. You can now offer this with the "Individual One-Time, Consolidated Recurring" option. This is found within your tax settings.

Click here for more details - https://help.givecloud.com/en/articles/1541655-manage-tax-receipts-with-givecloud

May 30

Connecting Your Website Has Never Been Easier!

New
       Abbas Osman

Manage all your connected websites in one place with our new Connected Websites panel in Organization Settings. You can now add your websites easily, check the status of your connected sites, modify site details as needed, and easily disconnect sites (don’t forget to remove the bridge code from your site). Find this exciting new feature under Organization Settings, just below Accepting Donations.

Click here for more details - https://help.givecloud.com/en/articles/9377100-how-to-connect-your-website

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