Refresh the payment status for pending contributions or recurring transactions in your GC admin to receive the most up-to-date payment status.

Refreshing the payment status will help determine the status of a pending payment. For example, when Givecloud processes a Direct Debit (ACH or EFT), the direct debit payment will come back with a pending status while the bank processes the payment.

When you refresh a payment record, Givecloud will check the status and determine whether the payment was successful or has failed.

To learn more, check out our help article, https://help.givecloud.com/en/articles/7170396-contributions-transactions-how-to-refresh-the-payment-status.

Here at Givecloud, we work hard for you to ensure you have the built-in features you can use to manage payment risk and prevent fraud. In our latest release, we have created a Mark as Spam feature to help you review and manage fraudulent payments directly in your Givecloud admin.

Mark and filter fraudulent payments and supporter profiles using the Mark as Spam status option. Mark a single or bulk mark multiple records to refund and categorize the fraudulent payments or supporter profiles. This will separate the fraudulent records from your actual Givecloud Database but will still allow you to review these records by selecting Status > Spam/ Fraud on your All Contributions and All Supporter Reports.

When you mark a contribution as Spam & Refund, Givecloud will,

1. Marks both the contribution and the supporter associated with the contributions as Spam/Fraud.

2. Givecloud will try to issue a refund. It's important to note that in some instances, the payment may have already been refunded directly in the payment gateway. Issuing a full refund of the fraudulent contributions will prevent costly chargebacks.

3. If you use SafeSave, PaySafe, NMI or Stripe as a payment gateway, Givecloud will check the payment status before issuing the refund. If it has been refunded, Givecloud will update the contribution to be marked as refunded. If you use another payment gateway, please reach out to givecloud support, and we'll be happy to help mark those contributions as refunded.

4. If you use, DonorPerfect, Givecloud will sync the refund to DonorPerfect. If Donor Records have been created, the donor records will need to be manually removed from DonorPerfect.

To learn more, please check out our help article, https://help.givecloud.com/en/articles/3508435-carding-bots-preventing-fraud#h_923a2530bf.

DonorPerfect User Defined Fields (UDFs) are now available on Fundraising Experiences. If you have set up gift UDFs in DonorPerfect, Givecloud can push the data with Fundraising Experience forms.

UDFs can be set up on an experience-by-experience basis and are not a required field.

How to Request UDF Integration You'll need to let us know what UDFs you want your GC account to push to DonorPerfect. For each UDF you wish to integrate with, reach out to us at support@givecloud.com with the following information,

• UDF Code
• UDF Label
• What type of field it is (text, dropdown)

The UDFs must be UDFs available on the Gifts screen in DonorPerfect. Sync up to 14 unique UDFs on Givecloud.

Once complete, your UDFs will appear as an option under Integrations > DonorPerfect on all Fundraising Experiences.

We have deployed a new Layout tool for the fundraising experience. Choose between Simplified & Standard (a new layout) to customize how your supporters will view your fundraising experience. Review how your layout will look on with Desktop and Mobile view before going live.

We have deployed a new Layout tool for the fundraising experience. Choose between Simplified & Standard (a new layout) to customize how your supporters will view your fundraising experience. Along the left-hand side, you can now review how your layout will look on Desktop or Mobile even before you go live.

To learn more, check out our help article, https://help.givecloud.com/en/articles/6427322-setting-up-a-fundraising-experience.

We have added a new feature that allows you to export your data for any specific fundraising experience directly from the fundraising dashboard.

You can download contributions, supporters or your 90-Day Performance data directly for any fundraising experience.

To access the data exports, please go to Fundraising, select a fundraising experience, select the three-dot menu in the right-hand corner and click on Export to CSV.

What information do the exports include?

Contributions: Deep dive into the contributions created by the specific fundraising experience, including information like amount, payment gateway responses, billing details and more.

Supporters: A simple-to-use report that allows you to review the supporters who gave to a specific fundraising experience, including details like supporter type, email, name and more.

90-Day Performance: An in-depth look into the performance of a specific fundraising experience over the last 90 days. The export is broken down by date and allows you to report on engagement, conversion, recurring revenue, DCC average amounts and percent, upsell opt-ins and much more.

The payment drawer now shows Credit Card and Bank as separate buttons on fundraising experiences. Click on either Bank/Credit Card reveals a single step to add your credit card or bank Information. Then click 'Continue' to add billing information.

We've made a huge improvement in tracking & analytics with Givecloud fundraising experiences. Manage your Google and Facebook donation tracking by a per fundraising experience.

Go to your fundraising experience dashboard screen, then select the kebab (three-dot) menu to find your Tracking & Analytic settings. Per fundraising experience, you can add a Google Analytics 4 ID, Tag Manager ID, Google Ads ID, and a Facebook Pixel ID.