To better serve your team, we’ve added a required User Role field when creating a new user or editing an existing user’s profile in Givecloud Admin. This ensures every active user—new or current—selects the role that best reflects how they contribute to your mission. From Executive Directors to Events Coordinators, knowing who’s using the platform allows us to build better experiences, smarter features, and more tailored support. Why it matters:

• Improves the platform based on actual workflows
• Enables more relevant onboarding and support
• Informs thoughtful, role-aware feature development

To better support compliance, Givecloud now allows organizations to manually set the "Issued In" location on tax receipts. This replaces the previous default, which used the organization's registered country.

What's new:

• Custom "Issued In" setting: You can now define the city, town, or municipality where receipts are issued.
• New merge tag: Use [[issued_in]] to insert this value into custom tax receipt templates.
• Default fallback: If no location is set, the system will continue using your registered country.

This update ensures your receipts meet standards while keeping operations running smoothly and donors confident in their giving. Check out our tax receipting KB article here https://help.givecloud.com/en/articles/10126665-tax-receipting

Quick Feature Overview:

Checkout + Upsell Email Opt-In – A powerful new option allowing donors to subscribe before completing their gift. Post-Checkout Upsell for Additional Opt-Ins – A second chance for donors who missed opting in at checkout. Optimized for Express Checkout – Apple Pay, Google Pay, & PayPal users see the opt-in prompt after donating. Simple Setup – Enable it instantly via the Giving Experience Visual Editor under Email Opt-In Settings.

Why It Matters:

More opt-ins mean stronger donor relationships, capturing donors at both checkout and post-donation. Grow your email list effortlessly without adding friction to the giving experience. Keep supporters engaged with meaningful impact updates that encourage long-term support.

Check out the Giving Experience KB article for Customize Experience to enable Checkout + Upsell: https://help.givecloud.com/en/articles/10275917-ge-customize-experience

Donors give more when they see their impact. But too much text? It slows them down. That’s why we created Highlight Points—a simple, visual way to reinforce the value of every gift.

Showcase up to six key impact areas per donation. Choose from a curated library of icons—no design skills needed. Seamlessly integrate into your Giving Experience to inspire action. Support multiple languages (EN, ES, FR) to connect with donors globally. By making impact clear and visual, you’ll increase generosity, drive conversions, and save time—all while making donors feel great about giving.

Check out the Giving Experience KB series on Layout to learn more about Highlight Points here --> https://help.givecloud.com/en/articles/10275748-ge-layout

What’s New?

Easier Navigation – All settings and tabs are now conveniently located in the left-hand bar, making it quicker and easier to find what you need. More Editing Space – A clean, intuitive layout that gives you more room to design the perfect giving experience. Future-Ready Design – This upgrade lays the foundation for even more powerful fundraising tools coming your way!

Get started using the new Visual Editor by checking out our Giving Experience KB series here https://help.givecloud.com/en/articles/8874398-how-to-create-a-giving-experience-ge

Remember... Why do we make these updates?
​Because if you’re not stopping, neither are we. As long as your mission keeps growing, so will our product. Your mission deserves it.

Givecloud simplifies thanking your supporters and strengthens relationships with them. Here's how: Automated Thank Yous: Use our optimized automatic Thank You page for a seamless donor experience. Customizable Redirects: Direct supporters to your own customized Thank You page. Personalized Messaging: Share donation details with your website for a more impactful custom Thank You page. (Requires API Endpoint support)

KB Article https://help.givecloud.com/en/articles/10275917-ge-customize-experience

Editing tax receipt settings opens a modal window instead of taking you to a new page Provides a cleaner simpler UI Separates details into simple sections for a more streamlined approach Addition of Automatic and Custom receipt template selections

KB Article https://help.givecloud.com/en/articles/10126665-tax-receipting

Elevate your donor communication! Include a banner image in your thank you emails to create a more engaging and personalized Giving Experience.

• in app preview shows you exactly how image will appear in donor email
• Recommended image size is 560 x 175 pixels
• Localization support to allow for a different image based on the different supported languages of the Giving Experience

KB article https://help.givecloud.com/en/articles/10457123-complete-your-account-setup

Here's how it works: Capture every gift: Record all donations, including offline gifts entered directly into DonorPerfect. Seamless integration with Givecloud: Givecloud pulls this data from DonorPerfect, ensuring a complete and accurate record. Empowered donors: Supporters can access their full giving history and download tax receipts anytime through the Givecloud donor portal.

KB Article: https://help.givecloud.com/en/articles/10421275-donorperfect-gift-history-and-tax-receipts-in-donor-portal

This item is available on a limited basis. You can request access at support@givecloud.co.

Seamlessly integrate with Raiser's Edge NXT to empower you by syncing contributions and constituents in real-time, intelligently matching donor data, supporting anonymous donors, configuring default fundraising settings, and separating out DCC, taxes and shipping into separate gifts.

KB articles

https://help.givecloud.com/en/articles/10367083-blackbaud-raiser-s-edge-nxt https://help.givecloud.com/en/articles/10185293-integrate-blackbaud-raiser-s-edge-nxt https://help.givecloud.com/en/articles/10185255-blackbaud-raiser-s-edge-nxt-settings

Video Message - Play a thoughtful video on the Giving Experience Thank you Screen Show your supporters a video after their donation is complete that thanks them for their giving and communicates the impact that their donation will have.

Call to Action - Share an important next step for supporters after their donation is completed.

More details in the KB article https://help.givecloud.com/en/articles/10275917-ge-customize-experience

When Text overlays artwork is enabled we now include the amount of the donation in the ecard art.

For more information check out https://help.givecloud.com/en/articles/10123086-tributes-dedications

New updated tax receipt template created to include all your important information.

This new template includes merge tags that will automatically be populated with things like logo, charity number, org legal address etc and can be used right off the bat without additional customizations.

Your existing templates will not be impacted. To take advantage of the new template the following steps should be taken;

1. Duplicate an existing template
2. Edit that template
3. Click Reset to reset that template to the newly updated template.

For more details see the KB https://help.givecloud.com/en/articles/10126665-tax-receipting

If using custom art that you do not want the supporters headline to cover, you can disable Text overlays artwork

For more details see the Tributes and Dedications KB article https://help.givecloud.com/en/articles/10123086-tributes-dedications