Dan Ramdial
Between Feb 24th and March 1st inclusive, some subscribers may have not received their daily Recurring Payment Processing email. The problem is resolved and that email will now process successfully. This did not impact the processing of recurring payments.
Kimberly Arcand
We have deployed a new Layout tool for the fundraising experience. Choose between Simplified & Standard (a new layout) to customize how your supporters will view your fundraising experience. Review how your layout will look on with Desktop and Mobile view before going live.
We have deployed a new Layout tool for the fundraising experience. Choose between Simplified & Standard (a new layout) to customize how your supporters will view your fundraising experience. Along the left-hand side, you can now review how your layout will look on Desktop or Mobile even before you go live.
To learn more, check out our help article, https://help.givecloud.com/en/articles/6427322-setting-up-a-fundraising-experience.
Kimberly Arcand
We have added a new feature that allows you to export your data for any specific fundraising experience directly from the fundraising dashboard.
You can download contributions, supporters or your 90-Day Performance data directly for any fundraising experience.
To access the data exports, please go to Fundraising, select a fundraising experience, select the three-dot menu in the right-hand corner and click on Export to CSV.
What information do the exports include?
Contributions: Deep dive into the contributions created by the specific fundraising experience, including information like amount, payment gateway responses, billing details and more.
Supporters: A simple-to-use report that allows you to review the supporters who gave to a specific fundraising experience, including details like supporter type, email, name and more.
90-Day Performance: An in-depth look into the performance of a specific fundraising experience over the last 90 days. The export is broken down by date and allows you to report on engagement, conversion, recurring revenue, DCC average amounts and percent, upsell opt-ins and much more.
Kimberly Arcand
We deployed an update to the fundraising experiences tabs. Sharing is replacing “Page View & Sharing.” Sharing now includes a live preview of your sharing settings. The ability to add a background image to your fundraising experience is now located under the Layout Tab.
Kimberly Arcand
We've deployed an update to Contributions with visual improvements to the supporter overview and risk warnings panel.
Supporter Overview, located along the right-hand side of the contribution, now displays at the top of the page. Use the collapse arrow to see more information about the supporter, including email, billing address and DonorPerfect Donor ID. The Options dropdown now includes all your additional quick options, such as viewing or merging the supporter account.
Risk Warnings have been moved to a defined panel to reduce clutter.
Kimberly Arcand
We deployed an update, so the custom thank you message now displays in the body of the Thank you email, regardless if you are a one-time or recurring donor.
Kimberly Arcand
Contributions with shippable items will be the only contributions that require fulfillment. Contributions that contain only non-shippable items no longer need you to mark them as fulfilled.
Past contributions with shippable items associated with the contribution will show their fulfillment status. If you have past contributions with non-shippable items, the contributions will no longer show as unfulfilled, keeping your contributions report clean and simple to view.
To learn more, check out our help article: https://help.givecloud.com/en/articles/6901302-improvements-to-contribution-fulfillment.
Kimberly Arcand
The payment drawer now shows Credit Card and Bank as separate buttons on fundraising experiences. Click on either Bank/Credit Card reveals a single step to add your credit card or bank Information. Then click 'Continue' to add billing information.
Kimberly Arcand
We have updated some visual and supporter interface features to improve the Givecloud fundraising experience,
Kimberly Arcand
We've made a huge improvement in tracking & analytics with Givecloud fundraising experiences. Manage your Google and Facebook donation tracking by a per fundraising experience.
Go to your fundraising experience dashboard screen, then select the kebab (three-dot) menu to find your Tracking & Analytic settings. Per fundraising experience, you can add a Google Analytics 4 ID, Tag Manager ID, Google Ads ID, and a Facebook Pixel ID.
Kimberly Arcand
We have added some new visual and supporter interface updates to the fundraising experience.
Nael Aljabi
Since we strive to show you the info that matters the most! We made a change to minimize the display of some information on the Payment section of a Contribution page. By default, you can now view the contribution amount, the DCC amount, and the payment method. You can still click on the down arrow to view additional details!
Nael Aljabi
Since we believe in the quality of the information and not the quantity, we made it easier for you to view, list and filter your contributions and show the information that matters to you, here’s what we did!
We’ve made the “Filter By Date” And filter by “Status” readily visible so you use them on the fly!
We have also introduced the “Status” column which lists your contributions as Fulfilled vs Unfulfilled. This column also filters your contribution based on which ones are high risk!
We also removed the referral column from being visible by default, you can still find it under “More Filters”!
The “Total” column was changed to “Payment”. In this column we’re displaying the contribution amount and the payment method used all at once!
For more information, have a look at our article here: https://help.givecloud.com/en/articles/5568326-contributions-how-to-manage-and-report-on-contributions
Nael Aljabi
We have updated the some language to help you better manage your contributions. "Complete" is now "Fulfill". Choose 'Fulfilled' or 'Unfulfilled' when managing your contributions.
Have a look at our brand new article on how to mark a contribution as fulfilled! https://help.givecloud.com/en/articles/1541696-contributions-how-do-i-mark-a-contribution-as-fulfilled
Nael Aljabi
We have made it so easy for you to manage your Givecloud settings from one page! From setting your payment gateway, to creating a teammate's Givecloud jPanel account and more!
To access your organizational setting, click on your name on the top right in your dashboard, and then from the drop down menu, click “Organization Settings”
For more information on how and what you can manage under your Organization Settings , check out our article here! https://help.givecloud.com/en/articles/6596101-manage-your-organization-settings