All New Improvements Bug Fixes
Jun 30

Bulk Update Recurring Payment Plans

New
       Mike Young

Make changes to multiple recurring plans at once, reducing manual work and saving time on large-scale updates.

Highlights

  • Access the new Bulk Update Recurring Profiles option from Recurring Plans → + Add / Update.
  • Update recurring amounts, billing frequencies, next payment dates, billing end dates, and Donor Covers Cost (DCC) settings in bulk.
  • Cancel recurring plans with configured cancellation reasons and override some external CRM values when needed.
  • Create new recurring plans for existing supporters with saved payment methods

Learn more https://help.givecloud.com/en/articles/14668555-update-recurring-payment-plans-rpp-via-import

Jun 24

Update DonorPerfect Codes for Recurring Gifts

New
       Mike Young

Edit DonorPerfect codes directly on recurring plans

  • Update coding on existing recurring plans without recreating the recurring gift.
  • Future gifts automatically use the updated codes on the next scheduled charge.
  • Edit DP Pledge ID, General Ledger, Campaign, Solicitation, Sub-Solicitation, Gift Memo, and User Defined Fields (UDFs).
  • Supports Enhanced Pledge updates and re-syncing historical contributions.

Learn more: https://help.givecloud.com/en/articles/15565017-how-to-edit-donorperfect-codes-on-a-recurring-plan

Jun 22

Hero Layout for Giving Experiences

New
       Mike Young

Hero Layout makes it easy to create visually engaging fundraising experiences while maintaining the flexibility of Givecloud Giving Experiences. Whether you're using hosted pages, popup embeds, or inline embeds, Hero Layout helps create a seamless donor journey.

Highlights:

  • Dedicated hero image section
  • Support for Hosted Pages, Popup Embeds, and Inline Embeds
  • Focus Mode for inline giving experiences
  • Goals, progress tracking, and countdown timers
  • Mobile-optimized experience
  • Compatible with Standard and Compact donation form templates

Learn More: https://help.givecloud.com/en/articles/10275748-ge-layout

Jun 3

New Users Can Now Set Their Own Passwords

Improvement
       Mike Young

Instead of creating and sharing passwords manually, admins can invite new users to set their own password through a secure Givecloud setup flow.

What's New

  • Invite new users to create their own password
  • Reduce manual password sharing between team members
  • Help new users get started faster and more securely
  • Existing password reset workflows remain unchanged
May 26

Promo Code Sync to DonorPerfect

Improvement
       Mike Young

Promo codes used in Givecloud now automatically sync to the PROMO_CODE field in DonorPerfect gift records.

  • Automatically sync promo codes from Givecloud contributions into DonorPerfect
  • Improve campaign attribution, reporting, and reconciliation workflows
  • View synced promo codes directly within Givecloud’s raw gift data view
May 26

Custom Emails for Giving Experiences

New
       Mike Young

Fully personalize donor confirmation emails with custom branding, messaging, and Giving Experience-specific content.

  • Customize the default confirmation email or build a fully custom layout
  • Create dedicated emails for specific Giving Experiences and campaigns
  • Supports merge tags, multi-language content, and automated stewardship experiences

Learn more here --> https://help.givecloud.com/en/articles/15261886-custom-emails-for-giving-experiences

May 26

Fixed Payments for Giving Experiences

New
       Mike Young

Give supporters more control over when their recurring donations process with customizable payment dates and optional initial payments.

Key Highlights

  • Allow supporters to choose from predefined payment dates or weekdays
  • Configure optional, required, or disabled initial payments
  • Create a clearer, more flexible recurring giving experience with improved checkout messaging

Learn more here --> https://help.givecloud.com/en/articles/15263726-fixed-payments-for-giving-experiences

May 19

Personalized Suggested Amounts for Returning Donors

Improvement
       Mike Young

Giving Experiences with suggested amounts set to Custom can now optionally display personalized donor amounts based on a supporter’s giving history.

What’s New

  • Added a new Personalize Amounts for Returning Donors toggle to Suggested Amount settings
  • Personalized supporter amounts can now optionally be used on Giving Experiences with suggested amounts set to Custom
  • Organizations can now choose between curated custom amounts or donor-personalized amounts for returning supporters

Default Behavior

  • Existing Giving Experiences with suggested amounts set to Automatic will keep personalization enabled
  • Existing Giving Experiences with suggested amounts set to Custom will keep personalization disabled
  • New Giving Experiences will have personalization enabled by default

Help with configuration in the Knowledge Base: https://help.givecloud.com/en/articles/10275917-ge-customize-experience

Apr 27

Enable Bank Payments (ACH & PAD) with Stripe

New
       Mike Young

You can now offer bank debit payments through Stripe in Givecloud—supporting ACH for U.S. donors and PAD (ACSS Debit) for Canadian donors.

What’s included:

🇺🇸 ACH Direct Debit for U.S. Stripe accounts

🇨🇦 ACSS Debit (PAD) for Canadian Stripe accounts

Simple toggle inside Givecloud once enabled in Stripe

Why it matters:

  • Adds another trusted payment option for donors
  • Improves reliability for recurring giving
  • Helps reduce failed payments from expired cards

Learn how to enable it: https://help.givecloud.com/en/articles/14783957-enable-bank-payments-with-stripe

Apr 22

Giving Experiences: Custom Suggested Amounts by Donation Frequency

Improvement
       Mike Young

What’s new Suggested amounts can now be customized per frequency instead of being shared across all options.

With this update, you can:

Set values for each of the 5 suggested amounts for each frequency (one-time, weekly, monthly, etc.) Choose a default amount per frequency

This makes it easier to align your donation amounts with how donors prefer to give — whether that’s a larger one-time gift or a smaller recurring commitment.

📚 Learn more: https://help.givecloud.com/en/articles/10275917-ge-customize-experience

Apr 22

Contribution Sync Settings for DonorPerfect

Improvement
       Mike Young

We’ve introduced clearer, more flexible contribution sync settings to give you better control and visibility into how data syncs with DonorPerfect.

What’s new:

New sync options: Automatic (default) and Manual for more control Improved contribution statuses like Not Synced and No Syncable Items Better visibility with the Unsynced tab and new filtering options Support for legacy (previous Auto Sync OFF) behavior, with a guided path to migrate to the improved experience

📘 Learn more: https://help.givecloud.com/en/articles/14361818-donorperfect-contribution-sync-settings

Apr 2

One-Time Code (OTC) Enforcement Trigger for Suspicious Activity

Improvement
       Mike Young

If suspicious card activity is detected:

  • All donors using a credit card will be required to complete an OTC verification during checkout for a specific period of time.

One-time codes might seem like a small thing… but in a world full of bad actors, they’re one of the quiet ways we protect something much bigger—your donor’s trust.

For more details see our KB articles

Mar 25

New: Faster, smarter, manual DonorPerfect syncing

Improvement
       Mike Young

We’ve streamlined how contributions sync to DonorPerfect—right from the DonorPerfect panel.

✨ What’s new: • Open a dedicated Sync flyout to view address details + line items with gift IDs • Easily search and link donors by name, email, phone, address, or Donor ID • Instantly assign a Donor ID and sync in one step

🔒 Built-in safeguards:

  • If a supporter already has a Donor ID, it can’t be changed at the contribution level—preventing mismatched records.

Less friction. More control. Better data integrity.

Mar 24

Suggested Amounts Update

Improvement
       Mike Young

We’ve improved how suggested donation amounts behave across the Giving Experience to create a more intuitive experience—especially for recurring giving.

What’s Changed

Suggested amounts now adjust more intelligently based on the selected donation frequency:

  • More frequent options (e.g. monthly) display lower per-gift amounts
  • Less frequent options (e.g. annual) display higher per-gift amounts

This helps maintain a consistent giving level while making it easier for donors to choose the frequency that works best for them.

What to Expect

  • Switching between frequencies will dynamically update suggested amounts
  • Logged-in donors may see amounts tailored to their past giving
  • Guest donors will see structured ranges based on predefined profiles
  • Compact templates and custom configurations continue to use fixed amounts

For full details, see the Help Center article: https://help.givecloud.com/en/articles/10309919-giving-experience-automatic-suggested-amount

Feb 23

Upgrade Your DonorPerfect Sync with the New Standard Option

New
       Mike Young

If you're currently syncing to DonorPerfect using Givecloud’s legacy method, you now have the option to enable Standard Sync — a more structured, modern way to sync your gift data.

  • Standard Sync is already the default for new Givecloud orgs, and it’s designed to:

  • Sync a clean set of predefined fields to DonorPerfect

  • Reduce mapping errors and manual setup

  • Keep your donor data more consistent and easier to work with

✅ What's Changing (If You Switch)

  • You no longer need to manually map core gift fields

  • Gift data syncs in a streamlined, best-practice format

  • Custom fields and additional tracking (via GC Meta Data) still work

  • Donor Covers Cost (DCC) is included as part of the gift (not a separate gift)

⚠️ Once Standard Sync is turned on, it can’t be turned off — so you’ll be asked to confirm before anything changes.

🔧 How to Turn It On

Go to Settings → Integrations → DonorPerfect, and select the Standard Sync option. We’ll show you exactly what’s changing before you confirm.

Learn More --> https://help.givecloud.com/en/articles/13345899-how-givecloud-syncs-with-donorperfect

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