Jan 7

Setup Two Factor Authentication Available for your Givecloud Account

New
       Kimberly Arcand

Two Factor Authentication is now available for all Givecloud Accounts.

To setup Two Factor Authentication on your account,

  1. Select the Profile Icon in the upper-right-hand corner of the Dashboard, then select My Profile.

  2. Scroll to Two Factor Authentication > Enable.

  3. Scan the following QR code using your authenticator app and store recovery codes in a secure password manager.

*Each user on your Givecloud Site will need to enable Two Factor Authentication on their Givecloud profile.

Find out more here: https://help.givecloud.com/en/articles/4775238-setup-two-factor-authentication-on-your-givecloud-account

Jan 5

Global Search and Search Scope Setting Available on Site Design

New
       Kimberly Arcand

Givecloud Users can choose the scope of website search on Givecloud. Go to Site Design > Header & Sidebar > then choose the scope of your search. Choose from either Product Search or Global Search (including blogs).

Review our Help Centre article here: http://help.givecloud.com/en/articles/4791666-edit-search-setting-on-your-givecloud-site

Jan 5

Browser Version and OS Version Now Available in Donor Account History

New
       Kimberly Arcand

Givecloud users can now see the donor browser version and OS version under Accounts > History. This feature will help troubleshoot questions regarding Donor Operation System errors and Browser errors.

Jan 5

Address Auto-Complete at Checkout

New
       Kimberly Arcand

Type the beginning of your address, such as street number and name, then select your address from the dropdown. Givecloud will then do the rest, including Postal/ Zip Code formatting.

Oct 15

DonorPerfect API Connectivity Issue

Bug
       Dan Ramdial

Recent rate limits introduced by DonorPerfect to their API communications has resulted in sync failures during peak donation processing hours and recurring donations in particular. We are in ongoing discussions with the DonorPerfect team to find a resolution/workaround for the problems introduced by these new rate limit changes.

May 15

A Fresh New Look!

New
       Kory Gorsky

We've made some changes to brighten up your experience with Givecloud and add our new branding. All this is in an effort to make things clearer, simpler, easier and little cheerier ;) Let us know what you think!

May 13

Fixed rounding issues on orders screen

Bug Fix
       Tim Robertson

In some instances, the total amount displayed on the order screen would be a penny different than the sum of the individual line items. This has been resolved.

May 11

Fixed issues with media in sponsorship timeline posts

Bug Fix
       Tim Robertson

In some instances, media embedded into a post on a sponsorship timeline was not able to be accessed by supporters. This has been fixed.

May 11

Improved Text-To-Give messaging

Improvement
       Tim Robertson

We've improved the automated messages that your supporters receive when they send messages the automation doesn't understand. There are now more helpful replies to ensure every supporter can complete their donation, pledge or other action.

May 7

Fixed "Title" (Mr/Mrs/etc) support for account registrations

Bug Fix
       Tim Robertson

If you are using the "Title" functionality, we've improved the registration screen to properly reflect the settings you've customized.

May 5

Improved UPS contract shipping rates

Improvement
       Tim Robertson

We now pull through your UPS contract shipping rates, if they are available.

May 4

Improvement to split-fund template

Improvement
       Tim Robertson

We've improved the dropdown for billing country to include "pinned" countries.

Apr 27

Include groups/membership in account export

Improvement
       Tim Robertson

We've improved the account export to include a list of all groups an account is assigned to.

Apr 24

Fixed stock-level validation

Bug Fix
       Kory Gorsky

In rare cases, it was possible to over-purchase items. We've improved when stock levels are validated so ensure products cannot be over-purchased.

Apr 22

Improved order search

Improvement
       Tim Robertson

We've improved searching for orders where the donor's account name is different than the billing or shipping name.

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