Dan Ramdial
Previously, a manual update was required to support email-only tributes. We have improved the tribute settings so you can limit tributes to email-only (or letter-only).
Josh Bloomfield
When refunding orders in Givecloud, you'll see the option to do a full refund versus a partial refund. When performing a full refund, Givecloud will automatically adjust all the linked gifts in DonorPerfect to $0 to indicate that a refund has been issued.
Be sure you check your DonorPerfect settings screen and enable "Auto-Sync Order Refunds".
For now, partial refunds still require manual adjustments in DonorPerfect. We are hard at work on better partial refund support that will allow you to identify which line items need refunding, and subsequently, which gifts will be adjusted in DonorPerfect. Keep an eye on your updates feed for more info in 2019.
Dan Ramdial
Previously, address2 wasn't being pushed to the donor in DonorPerfect. ty_date and emailsentty_date were also missing on new gifts when receipts were issued from Givecloud.
Josh Bloomfield
Get a sneak-peak into our internal monitoring and server status. https://givecloud.co/status
Josh Bloomfield
We love mastering technology - because we love nonprofits and because we love building amazing tools. In that spirit, our team identified and deployed a performance improvement that will allow your Givecloud pages to serve more donors per second than ever before.
Huge thanks to Tim for his incredible brain and proactive attitude!
Overall, you'll likely not notice a difference in the performance of your site. However, in peak fundraising times, your Givecloud pages will be able to handle about 1000% more traffic per second than previously.
Tim Robertson
We've beefed up our servers ahead of your seasonal fundraising to help ensure a successful Giving Tuesday and holiday season!
Josh Bloomfield
This item is available on a limited basis. You can request access at support@givecloud.co.
The long awaited update is here. Many of you have donors that have multiple recurring donations set up on the same day. Now, Givecloud has intelligence that detects when the same card will be charged more than once. In those cases, Givecloud groups those charges together into a single charge while still tracking the individual reasons for the payment. This keeps your donor's bank statement simpler, saves you on fees, and speeds up the transaction processing.
This is being tested with a handful of clients. We'll let you know once it is live :)
Tim Robertson
You can now create Buy-One-Get-%-OFF or Buy-One-Get-$-OFF promotional codes for your merchandise, events, classes, or anything else you sell.
From the left menu, go to Sell & Fundraise > Promocodes, then click Add. Once you do, you'll see a setting for "Buy X Get Dollar Discount" and "Buy X Get Percent Discount". Follow the on-screen instructions and give it a try :)
Tim Robertson
We now track the number of times a card is declined. After 3 declines, we require donors to complete a CAPTCHA test before they can try their card again. This makes it more difficult for fraudsters and robots to exploit your Givecloud payment forms to test black market credit cards.
Dan Ramdial
We've added membership level to the account export.
Dan Ramdial
Adding and removing payment methods now triggers the "Profile Updated" email.
Josh Bloomfield
This item is available on a limited basis. You can request access at support@givecloud.co.
Raise more money by allowing your supporters to create their own fundraisers RIGHT on your website! No more need for third-party peer-to-peer platforms. And if you are connected to a CRM like DonorPerfect, all the donations received are instantly pushed to DP.
To request access, ask is in the smiley chat bubble in the bottom right of your control panel :)
We're working on our documentation here :)
Dan Ramdial
Givecloud now more intelligently matches codes in DP by comparing codes and code descriptions. For example, let's say you had a solicitation code set up called 'FB' with the description 'Facebook'. Givecloud will now compare both the code and the value to make sure it finds the best match. This would allow you to push the word 'facebook' (case insensitive) into the solicitation field, without forcing the value 'FB'.
Between July 11th and August 7th, some customers may have experienced issues with their GL, Campaign, Solicitation or Sub Solicitation Codes not pushing to DP correctly. This would have only impacted those who had over 500 code options (active or inactive) for a given field type. This has been patched.
Josh Bloomfield
We spruced up the look of your Orders Inbox (or Orders List) to make it a bit nicer and bit more functional, including:
Josh Bloomfield
Get a detailed view of all payments processed (no matter how they were processed) in a single report. The report can run to a max of 31 days - perfect for monthly, weekly or daily reconciliation.
To access the report, click Reports > Payments from the blue menu on the left.