All New Updates
May 7

Improved Appearance of Account Search Results in POS

Bug Fix
       Kory Gorsky

When searching for an account to attach to an order in the POS, there was a situation where it wouldn't show you the address, phone number or memberships that the account belonged to. This could cause issues if you were looking up an account where two or more people have the same name.

We've now updated the POS Account Search so that it always shows the information it has available (email address, address, telephone and memberships).

May 7

Fixed Issue with [[recurring_description]] Merge Tag in Emails

Bug Fix
       Kory Gorsky

In certain cases, the merge tag used to display a description of the recurring amount for a contribution did not include the covered costs (DCC).

For example, it may have shown: You will be charged $25.00 USD/mon starting May 23rd, 2021.

When it should have show: You will be charged $26.22 USD/mon starting May 23rd, 2021.

This is now resolved.

May 4

Minor Update to Email Sharing Links

Bug Fix
       Kory Gorsky

Before this fix, when a supporter would share a blog post or fundraiser on your website through the "email" share link , it would share a portion of the content of the page. Due to limitations in web-browsers, we would limit the length of this content. In these situations however, the limiting of the length of content would make the content of the email look as if it had been cut-off. This isn't a great experience for someone trying to share your page.

In this update we've made it more obvious that this is an excerpt by using an ellipsis and we now provide a "Read More" link below the excerpt.

Apr 29

Point of Sale Bug Resolved

Bug Fix
       Tim Robertson

On April 28th a bug was introduced to the Point of Sale (POS) that caused it not to load. The issue was quickly resolved and the POS is now working correctly.

Apr 28

Fixes to Fundraising Pages (P2P)

Bug Fix
       Kory Gorsky

In this update we've fixed three issues with fundraising pages surrounding content reporting, deadline dates and animations.

  1. There was an issue where the "Report this Page" link was not showing in certain situations. We've fixed this to keep your fundraising pages safe.
  2. There was an issue with how we showed how many days were left when a deadline was set on a fundraiser. It should now show properly; and
  3. There was an issue where the animations on a fundraiser page were not respecting the setting that turns off animations. So if you'd turned off animations they were still present on the page. This is no longer the case.
Apr 27

Custom Streaming Options for Virtual Events

New
       Kory Gorsky

We're proud to announce that our Virtual Events feature now supports new options for live streaming. In addition to Vimeo and Youtube, we allow you to broadcast from a variety of streaming providers such as OBS, Zoom, Streamlabs, Dacast, OneStreamLive, Ecamm live, Wirecast, Streamyard and Restream. View the help article for more information: https://help.givecloud.com/en/articles/4988652-virtual-events-with-a-custom-streaming-provider-beta

Apr 23

Track Notes on Your Supporters

New
       Philippe Perusse

Easily track notes on all your supporters in Givecloud. On a specific account, you can now keep a history of notes to track key details. Check out our help article to learn more: https://help.givecloud.com/en/articles/5100113-account-notes

Mar 8

Beta - Virtual Events: All-in-one virtual fundraising to engage and energize your supporters like never before.

New
       Kimberly Arcand

Currently in Beta.

Are you planning an online gala, generosity party or concert? Turn these events into high-impact fundraising opportunities. IMAGINE an all-in-one fundraising page to watch, give, engage, celebrate, connect and share.

Virtual Events enable you to expand your reach and boost impact. It’s a new opportunity to break down barriers and truly connect with anyone that shares a passion for your cause. Our Virtual Events feature motivates generosity like never before:

Livestream your fundraiser globally and expand your reach? Accept payments directly through the broadcast. ? Create excitement with a live ticker, progress bar and confetti? Engage and energize with emoji reactions ❤️ Enable live chat for even more robust interactions?

To learn more, check out our help article here: http://help.givecloud.com/en/articles/4988651-virtual-events-beta.

Mar 8

Collect Donations Everywhere with Embeddable Donation Forms

New
       Kimberly Arcand

Embeddable donation forms can diversify fundraising by creating new avenues to raise awareness and donations. Partner with influencers, churches or community programs to broaden your reach and hit your fundraising goal. Check out our help article to learn more: http://help.givecloud.com/en/articles/4988608-embeddable-donation-forms

Feb 19

Opt-in // Opt-out of Recurring Payment Success Email

Improvement
       Kimberly Arcand

To edit this setting, go to Settings & Admin > Users, then click the magnifying glass beside your name. Scroll to the bottom of the page, and opt-in or opt-out by toggling, 'Receive summary email from Givecloud after recurring payments have processed.' Save.

To learn more about the Recurring payment Success email, check out our help article here: http://help.givecloud.com/en/articles/4934301-recurring-payment-sucess-email.

Jan 7

Setup Two Factor Authentication Available for your Givecloud Account

New
       Kimberly Arcand

Two Factor Authentication is now available for all Givecloud Accounts.

To setup Two Factor Authentication on your account,

  1. Select the Profile Icon in the upper-right-hand corner of the Dashboard, then select My Profile.

  2. Scroll to Two Factor Authentication > Enable.

  3. Scan the following QR code using your authenticator app and store recovery codes in a secure password manager.

*Each user on your Givecloud Site will need to enable Two Factor Authentication on their Givecloud profile.

Find out more here: https://help.givecloud.com/en/articles/4775238-setup-two-factor-authentication-on-your-givecloud-account

Jan 5

Global Search and Search Scope Setting Available on Site Design

New
       Kimberly Arcand

Givecloud Users can choose the scope of website search on Givecloud. Go to Site Design > Header & Sidebar > then choose the scope of your search. Choose from either Product Search or Global Search (including blogs).

Review our Help Centre article here: http://help.givecloud.com/en/articles/4791666-edit-search-setting-on-your-givecloud-site

Jan 5

Browser Version and OS Version Now Available in Donor Account History

New
       Kimberly Arcand

Givecloud users can now see the donor browser version and OS version under Accounts > History. This feature will help troubleshoot questions regarding Donor Operation System errors and Browser errors.

Jan 5

Address Auto-Complete at Checkout

New
       Kimberly Arcand

Type the beginning of your address, such as street number and name, then select your address from the dropdown. Givecloud will then do the rest, including Postal/ Zip Code formatting.

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