When refunding orders in Givecloud, you'll see the option to do a full refund versus a partial refund. When performing a full refund, Givecloud will automatically adjust all the linked gifts in DonorPerfect to $0 to indicate that a refund has been issued.

Be sure you check your DonorPerfect settings screen and enable "Auto-Sync Order Refunds".

For now, partial refunds still require manual adjustments in DonorPerfect. We are hard at work on better partial refund support that will allow you to identify which line items need refunding, and subsequently, which gifts will be adjusted in DonorPerfect. Keep an eye on your updates feed for more info in 2019.

Get a sneak-peak into our internal monitoring and server status. https://givecloud.co/status

This item is available on a limited basis. You can request access at support@givecloud.co.

The long awaited update is here. Many of you have donors that have multiple recurring donations set up on the same day. Now, Givecloud has intelligence that detects when the same card will be charged more than once. In those cases, Givecloud groups those charges together into a single charge while still tracking the individual reasons for the payment. This keeps your donor's bank statement simpler, saves you on fees, and speeds up the transaction processing.

This is being tested with a handful of clients. We'll let you know once it is live :)

You can now create Buy-One-Get-%-OFF or Buy-One-Get-$-OFF promotional codes for your merchandise, events, classes, or anything else you sell.

From the left menu, go to Sell & Fundraise > Promocodes, then click Add. Once you do, you'll see a setting for "Buy X Get Dollar Discount" and "Buy X Get Percent Discount". Follow the on-screen instructions and give it a try :)

We now track the number of times a card is declined. After 3 declines, we require donors to complete a CAPTCHA test before they can try their card again. This makes it more difficult for fraudsters and robots to exploit your Givecloud payment forms to test black market credit cards.

This item is available on a limited basis. You can request access at support@givecloud.co.

Raise more money by allowing your supporters to create their own fundraisers RIGHT on your website! No more need for third-party peer-to-peer platforms. And if you are connected to a CRM like DonorPerfect, all the donations received are instantly pushed to DP.

To request access, ask is in the smiley chat bubble in the bottom right of your control panel :)

We're working on our documentation here :)

Get a detailed view of all payments processed (no matter how they were processed) in a single report. The report can run to a max of 31 days - perfect for monthly, weekly or daily reconciliation.

To access the report, click Reports > Payments from the blue menu on the left.

For all the new features below, check the Site Design > Customize panel for additional settings.

Goal Deadlines You can now assign a deadline date for your fundraising goal and optionally show the time remaining to your donors while they are donating.

New Social Media Icons We've improved social media sharing on donation pages (one-page checkout). To enable, find the item your fundraising for (Sell & Fundraise > Items) and check the "Enable Social Buttons" option on the right.

Honour Roll (Donation History) You can show a list of all donations made on your donation page. To enable, find the item your fundraising for (Sell & Fundraise > Items) and check the "Display Past Purchases/Donations" option on the right.

Leave a Message Allow donors to post a message to your Honour Roll as they donate. To enable, find the item your fundraising for (Sell & Fundraise > Items) and check the "Allow Leaving a Public Message" option on the right.

'Anonymous' Donations Allow donors to anonymously donate or leave a message on your honour roll.