All New Improvements Bug Fixes
Sep 30

Giving Tuesday Templates Are Returning

New
       Mike Young

As we’ve done in previous years, we’re bringing back Giving Tuesday templates to help organizations launch beautiful, high-converting campaigns faster.

  • Ready-to-use Giving Experience templates for different fundraising styles.
  • Impact Giving templates designed around a variety of causes and missions.
  • Giving Tuesday-inspired visuals and messaging, fully customizable for each organization.
  • Templates and options may continue to evolve or expand as we get closer to launch.

Learn More --> https://help.givecloud.com/en/articles/12710604-how-to-make-the-most-of-giving-tuesday-in-givecloud

Sep 30

Improved Recurring Payment Notifications

Improvement
       Mike Young

Recurring payment notifications have been updated to keep supporters informed and make tax receipt delivery easier.

  • Successful payment emails can include tax receipts automatically when one is generated.
  • Multiple recurring items in one charge are covered together — one receipt is attached that includes all recurring items in that charge.
  • Failed payment emails help donors take action with a direct link to manage their recurring payments.
  • Existing recurring emails are taken care of — failed payment content carries forward automatically, while you can choose when to move from your legacy success email to the updated version.

Learn More → https://help.givecloud.com/en/articles/17234602-recurring-payment-email-notifications

Sep 30

Donation Reminder Emails and Abandoned Cart Giving Experiences

New
       Mike Young

Get more visibility into unfinished donations and give supporters more ways to return and complete their gift.

  • Supporters can opt in before leaving a Giving Experience to receive a reminder email the following day.
  • Track Scheduled, Sent, and Converted reminder activity, with UTM tracking available for reporting.
  • View incomplete Giving Experience donations from Contributions → Abandoned.
  • Shareable links let staff send supporters back to an unfinished donation, even when they haven't opted in for a reminder.

Learn more: https://help.givecloud.com/en/articles/10275917-ge-customize-experience

Sep 30

Style, Preview & Test Your Emails Before They Send

Improvement
       Mike Young

Email Automation is getting new tools to make building and reviewing supporter emails easier. Style your emails, see content and personalization as you work, and test the experience in a real inbox.

  • Customize your email style — Adjust colours, logo alignment, panel corners, and spacing across emails using Givecloud's global template for supported emails.
  • Preview in real time— See content, subject lines, recipients, merge tags with test data, and supported language versions directly beside the editor.
  • Send a test email— Send the email, including unsaved changes, to your own inbox before saving or setting it live.
  • Preview your formatting— See Givecloud's global template applied or preview fully custom HTML.

Learn more --> https://help.givecloud.com/en/articles/17234425-preview-style-and-test-emails

Sep 23

Split Fund Giving Comes to Giving Experiences

New
       Mike Young

Give donors more choice over where their gift makes an impact with a simple, modern way to support one or multiple funds in a single donation.

  • Support multiple funds in one donation — Donors choose the funds they care about and decide exactly how much they'd like to give to each.
  • Customize every fund — Add images, labels, descriptions, and individual DonorPerfect coding for each fund.
  • Support recurring Split Fund giving — Create separate recurring plans for each fund, giving donors more flexibility to manage their ongoing support.
  • Built for DonorPerfect — Each fund syncs as its own DonorPerfect gift using its configured coding, with support for recurring pledges and DonorPerfect Split Gifts.

Learn More: https://help.givecloud.com/en/articles/17117893-split-fund-giving-on-giving-experiences

Sep 23

A New Way to Browse Impact Giving

Improvement
       Mike Young

Impact Giving now includes a new Catalog template, making it easier for donors to explore, compare, and combine multiple ways to make an impact.

  • Choose between Catalog and Carousel — Use the new scrollable Catalog experience or the existing swipe-based Carousel to match your campaign.
  • Make more Impact opportunities easier to explore — Catalog lets donors browse multiple Impact Items together instead of viewing them one at a time.
  • Build a gift as you browse — Donors can choose multiple Impact Items, adjust quantities, and see their donation total update as they go.
  • Start with Catalog by default — New Impact Giving Experiences use Catalog by default, with the flexibility to switch to Carousel at any time.

Learn more: https://help.givecloud.com/en/articles/17120559-impact-giving-experience

Sep 23

Turn One-Time Gifts Into Recurring Support with Auto-Repeat

New
       Mike Young

Give one-time donors an easy way to repeat their gift monthly, quarterly, or yearly.

  • Repeat the same gift automatically — Auto-Repeat invites one-time donors to repeat their full donation amount after checkout.
  • Choose the frequency and customize the ask — Set Auto-Repeat to Monthly, Quarterly, or Yearly, and customize the headline and message donors see.
  • Works with Split Fund Giving — Auto-Repeat is the upsell option for Split Fund Giving Experiences, creating a separate recurring plan for each fund based on the donor’s original gift.

Learn More: https://help.givecloud.com/en/articles/10275917-ge-customize-experience

Sep 22

Fund Designations: A Clearer Way for Donors to Choose Their Impact

Improvement
       Mike Young

Make it easier for donors to see where their gift is going and choose the fund that matters to them.

  • Clearer designation: A new “To” label makes it more obvious which fund a donor’s gift is supporting.
  • More context: Add an optional image and description to each fund to help donors understand their choices.
  • A better way to choose: Instead of a small dropdown, selecting a fund now opens a dedicated selector where donors can browse all available designations, with images and descriptions for added context.
  • Easier to find: Donors can search within the selector to quickly find the fund they want to support.

📖 Learn more: https://help.givecloud.com/en/articles/10292118-ge-funds-accounting

Aug 27

Recurring Payment Processing Summary Emails

Improvement
       Mike Young

You asked, we listened. Based on feedback submitted through the “Is this email useful?” link in our emails, recurring payment processing summaries now give you more of the information you told us you wanted.

  • See total contributions processed and overall success rate.
  • Review successful revenue and the total amount attempted.
  • See payments that are retrying or suspended.
  • Review failed payments and jump directly to individual contributions.
  • Quickly view all failures related to the recurring processing batch.

Keep the feedback coming! The “Is this email useful?” link is there for a reason. Your feedback directly helps us understand what’s working, what could be better, and where we should focus next.

Learn More: https://help.givecloud.com/en/articles/12324344-recurring-plan-notifications

Aug 19

Custom Fields for Giving Experiences

New
       Mike Young

Collect the extra information you need and sync it directly to DonorPerfect.

Aug 19

Sticky Donate Button

New
       Mike Young

Keep giving visible and accessible across your entire website with the new Sticky Donate Button, part of Givecloud’s Fundraising Promotion Toolkit.

  • Always within reach: Supporters can donate from anywhere as they browse your Connected Website.
  • Make it yours: Customize the button’s text, icon, color, and position to match your brand.
  • Connect your Giving Experience: Choose which fundraising form opens when supporters click the button.

👉 Learn more: https://help.givecloud.com/en/articles/12501335-fundraising-promotion-toolkit

Jul 29

More Ways to Personalize Peer-to-Peer Fundraisers

Improvement
       Mike Young

Supporters are now be able to:

  • Upload a custom fundraiser avatar during the fundraiser creation process.
  • Add a personalized fundraiser description to share their story and inspire others to give.
  • Edit their GE based fundraiser through the Donor Portal when View Fundraisers and Edit Fundraisers are enabled.
  • Configure Allow Custom Images and Allow Custom Descriptions in the Giving Experience Visual Editor to control available personalization options.

Learn more: https://help.givecloud.com/en/articles/10292001-ge-peer-to-peer

Jul 2

Import New Recurring Payment Plans

New
       Mike Young

Create recurring payment plans in bulk using a CSV or Excel import.

Highlights

  • Create recurring payment plans for existing Givecloud supporters.
  • Import recurring amounts, billing schedules, fundraising items, and more.
  • Reuse existing payment methods when replacing recurring plans.
  • Supports CSV and Excel (.xls/.xlsx) imports.

Learn more

https://help.givecloud.com/en/articles/15808303-import-new-recurring-payment-plans-rpps

Jun 30

Bulk Update Recurring Payment Plans

New
       Mike Young

Make changes to multiple recurring plans at once, reducing manual work and saving time on large-scale updates.

Highlights

  • Access the new Bulk Update Recurring Profiles option from Recurring Plans → + Add / Update.
  • Update recurring amounts, billing frequencies, next payment dates, billing end dates, and Donor Covers Cost (DCC) settings in bulk.
  • Cancel recurring plans with configured cancellation reasons and override some external CRM values when needed.
  • Create new recurring plans for existing supporters with saved payment methods

Learn more https://help.givecloud.com/en/articles/14668555-update-recurring-payment-plans-rpp-via-import

Jun 24

Update DonorPerfect Codes for Recurring Gifts

New
       Mike Young

Edit DonorPerfect codes directly on recurring plans

  • Update coding on existing recurring plans without recreating the recurring gift.
  • Future gifts automatically use the updated codes on the next scheduled charge.
  • Edit DP Pledge ID, General Ledger, Campaign, Solicitation, Sub-Solicitation, Gift Memo, and User Defined Fields (UDFs).
  • Supports Enhanced Pledge updates and re-syncing historical contributions.

Learn more: https://help.givecloud.com/en/articles/15565017-how-to-edit-donorperfect-codes-on-a-recurring-plan

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